Money Down the Drain.. Beware
Metro Mechanical charged me for warranty repair. Metro Mechanical has been to my home over 20 times since 2007 to adjust,repair or replace the issues I've had with my system. I have had my system replaced 2 times once was under warranty the last time 08/2012 I paid for a Brand New System and from what they said that should fix the problem. 1 week later the fan needs to be replaced in the Brand New Unit I paid to have replaced. Now 23 months later I had to pay them $200.00 to check the problem and They told me to replace the part will be $600.00 Labor cost plus refrigerant that will be lost because of the part failure. The Rep Christina first told me there won't be charge for the diagnosis and the Manager John said he wouldn't charge for the refrigerant they added to cool my home. But the cost would be $600.00 for the labor and the part that's needed. When I told Christina I didn't have the $600.00 her emails went to well now you need to pay us for checking the defective Warranty Item. I think that's poor business practice.