Don't expect much
Very poor communication. I would leave 3 voicemails per day, 4 days in a row, told I am open for return call up until 11 pm, calls back 5 days later and apologies for being tied up in court. Happened 4 times, not once. And when work product was produced, it was completely wrong and inappropriate for the court where assistance was needed. And the $$ paid were not returned. Stay away, unless service above sounds good to you.
Saved the Couch, 20X Return on Cost of Repair
Provided accurate diagnosis over the phone, priced the job remotely, arrived on date/time as planned, call to confirm appt a day in advance, arrival time was to the hour, did excellent job for price quoted, and then did some extra stuff. And price was very reasonable. What more could you ask for? Direct referral from firstname.lastname@example.org
OK deal up front, service on back-end unimpressive
Got a good deal on tires, service was excellent on the initial $800 order. But after getting anail in tire 2 weeks later, service quality on getting repair was terrible. They eventually did it for free, but it took >3 hours in total and two separate trips to the store; first to get a guaranteed repair time, second time it took two plus hours for the repair after being promised a guaranteed time slot. Probably better to pay for the tire repair service and get it done in 45 minutes, free and >3 hours is not really a deal. Frustrating that they had every opportunity to get the service call right; but they intentionally made decision to make me wait as a non-paying repair customer. This isn't service quality. If you don't place any value on your own time, they do tire rotations and repairs at "no cost"
Don is owner/operator so you are only dealing with one person, not a typical sales person up front and someone else of variable quality and integrity doing the job. Don is the man, shows up when he says he will, does the job he says he will do, fully priced in advance, good quality, thorough workmanship, would recommend as above average value.
Is 5 stars as high as we can go for rating ?
Lucy and Mark are the best. Did what they said they would do, on time, on budget, with quality, friendly and service oriented. If every contractor was as good as Dompol I'd build a new house every year. But trust me, there are a lots of crooks and thieves in the business of home contracting, so you are unlikely to ever find as good a contractor as Dompol. When I first saw the consistent set of 5 stars in all their ratings I thought it was staged. It isn't. If you need additional background information on this referal please contact me, Dave Brewer, email@example.com
Worst decision I ever made
Run, don't walk as far away as you can from this crew. They say they have lifetime warranty, but try to get them to honor it. Gutter Helmet has been a disaster. They don't tell you their "Gutter Helmet" doesnt work at right angle corners. They cut a hole in the roof, put in a wire mesh screen, and run water through your soffits, which rot out. Product does not work as advertised, installation quality is terrible, product is overpriced, and they do no honr lifetime warranty. Dave Brewer, Gainesvile, GA
Quality of Artesian product is questionable
Lots of problems out of the box with the Artesian top of the line model. Prestige has been out to service unit five times and still not working. Service techs never show up when they promise. Add two hours to their estimate of when they say they will arrive. Overall not the worst buying experience I have had, and they are still working to get issues corrected, but if you spend more than $10K on a hot tub you expect higher quality product than Artesian can apparently provide. Doing it again I'd make a different purchase decision.
Great quality, customer oriented, great product
This company was great to work with through the entire process. Salesman listened to needs and ideas, and fashioned a quote that captured all requirements. Arrived to start the job when they said they would. The crew working the job, lead by Jose, was exceptional. They could not offer the warranty they do if they built a shoddy product. The deck they built is very solid, should easily last 25 years, and the workmanship shows attention to detail. I had quotes for same job that were higher and lower, but after seeing finished product I know I made the right choice with DeckSouth, who delivered excellent value.