This review is hard to write in that Isaac was great to work with. Very professional and I thought they did a fantastic job refinishing my hardwood floors which are throughout my ranch house. The big disappointment was that there are several boards in the living room that needed replacing and because I didn't point them out to him and Leo directly, they didn't replace the boards. Bottom line, I need to have my floors refinished again in order to replace the boards. After having just moved out 4 rooms full of furniture and spending over $3,000, I was upset. Why wouldn't you question the customer to say "hey you have some bads boards, do you want them replaced". Obviously, when you spend this much money and the inconvenience you go through you want it done right.