Member since 7/13/2007
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Glamour nails

Posted on: 7/13/2007

Worst Experience Ever - Stay Away!

I visited this salon, and it was the worst experience of my life. Not only did they not clean under my nails for the manicure (instead just painting over the residue), but they also completely destroyed my eyebrows. One eyebrow was almost half the size of the other, and when I complained I was told that not only would they not go back and fix it, but they could not refund me for services that were already complete! Nevermind that I would not have been able to tell that it was a botched job until it was done. They also suggested that I just buy an eyebrow pencil to fill in the spaces! It is amazing to me that I could pay exorbitant prices for a poor service, then be told that I should also purchase additional materials to fix what they messed up. When I called back to express my frustration, the manager hung up on me and told me never to call again. Do NOT visit this salon if you expect quality work and any level of customer service. Instead of apologizing for the issue, they argued back and forth as to why they couldn't offer a refund or even discount. With all of the nail salons in this town, it is not worth it to pay good money for a company that obviously doesn't stand behind their promise to provide superior services.

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