NIGHTMARES that got WORSE!
As a HVAC technician with my EPA license, I've done AC repairs for years. I don't have time to fix everything even when I know how, so based on recomendations we gave ESTES a try at our business. After paying a small fortune for a 1 yr. 'service contract' what we DID receive was filters NOT changed but marked 'changed' on paperwork, safety switches DISCONNECTED on units just to 'make them work' (according to the technician I spoke to on the next visit), covers left open causing several additional problems on a WORKING unit, supplies & trash left on our roof, and technicians that changed with each visit, each one seemed less qualified than the previous, these are SOME of the problems. Other sites we own were being serviced by them, until I went to one building they said needed several new parts-their price was $2000 over the cost of parts AND labor at two other companies-and the manufacture offered the parts for hundreds less! After further inspection, turned out they were not even the problem. We have a new company doing our serivce that I reviewed happily. I would NOT want this to happen to your company or family.