Horrible Attitudes & Professionalism!
Used a Groupon for a 7 room carpet cleaning for $55. I called and left them a voice mail 2 days prior to our scheduled appointment to confirm but I never heard from them. On the day of the appointment they canceled due to thunderstorms in Atlanta (we're on the north side where there was no rain) and they didn't notify us so we spent an entire Saturday afternoon sitting around the house (I only found out after calling and yelling at them for not showing with 30 mins left in our appt block). For the reschedule, the technician called and complained that we didn't answer the phone beforehand to confirm we were home when we had already confirmed the day before with Michelle who stated we would NOT be receiving a confirmation call the morning of the appointment because I had already confirmed with her. The technician had a major attitude from that point on. He started to give me directions like making sure furniture was moved, etc and when I stated we had already done that and were waiting since we were told we would be one of the first houses cleaned (and he was still almost two hours away at 8:30 am) his attitude started again, complained I wouldn't let him speak, said he wasn't coming and hung up on me! Great service! Based on the previous reviews, sounds like this technician has an attitude problem as I'm not the only one that had this problem. Groupon refunded the money and apologized for the unprofessional attitude. Checked their BBB rating - F! check yourself (www.bbb.org)