Fed up w/Terrible Service!
Dr Straughn is good, but that is no excuse for her to employ such a rude and unqualified staff. I dread calling there, even to schedule, because they are so inept. They mess up appointment times and locations, and don't seem to even care. The latest incident was me calling in to pick some samples up from the dr. I called the day before, and the person answering the phone took my info and put me on hold, then came back and said it was ok for me to pick up the items the next day. The next day, I called when I was on my way, because I feared that the useless staff would mess something up. Sure enough, the SAME girl answered, and said there was no sample there for me, and that Dr Straugh was at the other location the day before, and could not have authorized leaving the sample. She then asked me who I talked to the day before. I told her she didn't give a name. She said well I was the only person answering the phone, and I don't recall the conversation. She also was talking to her co-worker and ignoring me as I was in mid-sentence. This is the 3rd such incident in less than a year of going to this dr, and I have had enough. I plan to contact her, but I doubt if I can get through these gatekeepers. I am certain that no complaint will get to her either, but she MUST know how terrible her staff is.