I thought Universal was The Home Depot, which was where I encountered a Universal employee posing as a THD employee generating leads. I bought 2 systems from a salesman who admited he was "just" as salesman with no HVAC background. What a mistake! I didn't get what I needed! I ended up going to Universal speaking with 2 shady characters named Craig and Adam. The first is a liar and the second a fast-talking liar. I learned my lesson: stay away from Universal.