We were very pleased with Tony and his initial work to remove flying squirrels in our attic; he did the necessary closing of outside exposures to prevent re-entree.
A year later, we called Tony to resolve a rat problem. He responded relatively quickly, came out, closed additional opening and placed traps. We continued to have the rat problem, and called Tony repeatedly to no avail.
Interestingly, Tony takes new business (we had a friend call), but doesn't care to service repeat problems. Too bad, we were even willing to pay more.
Tony needs to revise his business model to spare his reputation. I think his expertise is squirrels, not rats.