Didn't do the job and threatened to sue me
Chad came out for some rats in my attic. Quoted my $2900 for trapping and exclusion. He and his tech were more than one hour late for 3 consecutive appointments with very poor communication. I fired him, asking for the unused portion of my $800 deposit (they had placed 18 $3 traps and made two trips to check them). He sent text messages 1) threatening to sue me, 2) refusing any refund, 3) demanding payment in full for work not done, 4) offering a discount, and 5) claiming to have purchased materials, though I had moments before confirmed with his tech that those purchases had not been made. Not only is he needlessly combative, but he invokes clearly unenforceable clauses of the "contract" I signed that state that customer has to pay in full even if the order is canceled (watch out for that!). I asked for delivery of the supposedly purchased materials since in theory I had paid for them, but got no response on that matter. I will try to post an image of the messages later so people can decide for themselves, but wanted to get this up STAT to help others avoid his business. Incidentally, his website says he is BBB accredited, but clicking through to the BBB shows this is untrue.
Response to his comments below: If indeed he purchased materials, he has failed to deliver them other than the traps. He has since my above comments threatened to sue me for slander, send the sheriff after me and even texted me a picture of a lawyer's office. Heck of a way to deal with a customer.