We booked total of 9 services for spa-day. When we arrived, one of the massages that had been requested and confirmed suddenly wasn't available. The appointments were mixed up leaving me on a table on my bad back for 45 minutes waiting for next service. When the massage person finally arrived I asked if the rest of my family was finished (didn't want to leave them waiting). I was told no only to find out they were waiting in very small lobby.
While waiting, my mother purchased future services. After discussing overall experience, we called to cancel the services and request refund. Owner of spa, Michele, rather than apologizing for issues we'd encountered and refunding us, instead argued about the services, made excuses for lack of service and finally told us she would take care of it next day. I asked for a call to confirm credit issued. Two days later I called her and she told me credit issued less $20 because she was charged that amount for processing the refund. Bottom line, we were charged $20 for services NEVER received.
While the massage staff seemed capable enough, the overall experience was not pleasant. Despite stating on their website that "Stressed minds, bodies, and spirits are soothed, centered and nourished," we were instead left more stressed and frustrated by the lack of customer service and the overall attitude of the owner.
I would not recommend this spa if you are looking for a relaxing and enjoyable experience.