Pretty disappointed with UnReliable.
I purchased a brand new Trane system from Reliable back in November. Since then, I have had nothing but issues and poor customer service experiences with this company. The system freezes up and stops working anytime it gets too hot or too cold outside. We have had technicians come out at least 5 times to try and fix it. Each time they had a different diagnosis and attempted to fix whatever they thought it was, only to have the issue happen again. One technician arrived, refused to tell us his name and then refused to work on the system when it was frozen. He left, stating that he'd call later to come back. He never did. This technician gave us a fake name when we asked for his name and acted very strangely. His name is Terrell, I found out. I will never have him in my house again. Finally a 'service supervisor' named Jesse came out and was very nice and seemed to think he could figure it out. He discovered that the zone board had not been replaced when the new system was installed, even though the sales person said they would install a new one. A zone board had to be ordered and was to be installed yesterday. Jesse was supposed to come out to our home yesterday before 1pm; we received a call at 12:30pm stating that we would have to reschedule so my husband wasted half a day waiting. We were told that Jesse would be back out today around 1 or 2pm. It is now almost 3:30pm and he is not there. I would not call this company "reliable" at all.