Price changed after tuning was finished
I checked around for rates on piano tuning. Most were about $125 - this company was $120. He came in and did a good job tuning; however, when he was done (took about an hour which is what they said over the phone) he said he needed to charge an additionl $15 for something (note: this was after the tuning was finished - did not tell me about it until it was too late)? He tried to explain why he charged extra but it really made no sense. It felt like he was trying to talk over my head and I was being scammed a bit. I paid the extra $15 without fuss and just came to realize that this is probably how it works. He quotes it on the front end a little cheaper and then makes it up after the tuning is complete. I decided I would just not use him in the future. The piano does sound great and he did a good job tuning but the customer service was not there (especially for a first time / possible life long customer).