Too anxious to replace AC units
Another company fixed our AC unit for $150 instead of replacing it, as Coolray wanted to do. We were disappointed that Coolray did not diagnose the problem, especially since the unit was above average in quality and only 10 years old. Furthermore, Coolray had installed the unit and serviced it for 10 years. The manager refused to cancel/refund our remaining service contract. The unit has been running fine for 1 1/2 years now since being fixed.