jdoughty
TRUST RATING
Member since 9/10/2007
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Guardian Van Lines

Posted on: 9/10/2007

Disappointing Customer Service

I recently had Guardian move me. I was pleased with the price but did have a problem with one major item. I have a sleep comfort bed and during the tear down or set up one of the mover cut the lining. The replacement cost for the liner is over $1,000. I contacted the company for reimbursement and have not heard back from them for over two months. The movers did not follow the directions for moving the bed that we had agreed upon prior to the move. This is the cause of the damage to the bed. Everything else about the move, price, timing, etc., was above average. But now I am stuck with replacing a $1,000 bed liner without any reimbursement from the mover for their negligence.

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