Alex saved the day
I had two complete HVAC systems installed on Monday by two installers, Mike and Mike, and their assistants Victor and Nimme. They were knowledgeable, polite and careful while they were here. My house is very old, and I am sure they had some snags, but they were great. I believe they tried to clean up. However, at bedtime we realized that my daughter's room was completely covered in fibers from the attic insulation. It must have just poured from the return on the ceiling. It was not fun changing the sheets, vacuuming and dusting at 9:00. I would suggest taping resisters off, alerting customers to the possibility of a mess, or cleaning up all messes. No other rooms were affected. But overall I was happy with them.
I had some small follow-up issues and questions. It did take two phone calls to get a response, and I was quite agitated, but they sent out Alex. He answered every question and adjusted the systems to address the problems I was having. He corrected a few things and rechecked the wiring. After he left my confidence in Cool Air was renewed. I edited my review to reflect this.