nellshouse
TRUST RATING
Member since 9/25/2007
Reviews 2
Average Rating
Helpful Votes 0

Summers & Sons Development

Posted on: 7/7/2008

Wonderful service and workmanship.

We bought our first home last year - a late 1940s ranch that hadn't had any updates over the years. We were happy to have an all-original home but somewhat overwhelmed with the upgrades that we needed. We spoke with several different companies before choosing Summers and Sons. They were so helpful in what turned out to be a kitchen/bath remodel. They made suggestions and recommendations at every step along the way of our constantly changing plan, and were very patient with how "green" we were. We felt they were taking good care of us - especially after some encounters with some unscrupulous contractors and handymen. I can recommend Summers and Sons as an honest, committed company that is an example of what a "family-owned" business should be. We'll be working with them again when more projects come up!

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Pest USA

Posted on: 9/25/2007

final straw!

Technicians are 45 minutes to an hour later than their 2-hour window every time. The last time this happened, I discussed the problem with a dispatcher, who told me the tech was 5 minutes away - he showed up almost an hour later. When I told the dispatcher we were unhappy with the customer service thus far in our relationship with Pest USA, she deflected my comments by saying the driver was new, he's coming out of Roswell, etc. I didn't need or want excuses; just an apology and a promise to do better. My wife scheduled an appointment for today because she has the day off – but after the appointment was scheduled, someone called and left a message that the tech wasn’t in today and the appointment was rescheduled for Wednesday. No one will be home that day to let them in and we are tired of our relationship with a company that has no respect for our time or schedule. We're cancelling our contract today.

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