Chaos and attitude
I have mixed feelings about this salon. The owner and other sylist here are very good at what they do. HOWEVER, the owner is unwilling to accomodate any type of complaint. And this is a small salon - basically you are in a fishbowl - so if you have a problem be prepared to be put on the spot in front of a small house full of people. I once witnessed a client be humiliated because her appointment had been changed from the stylist to an assistant without her knowledge. When she questioned the change, she was forced to discuss it in front of the stylist, assistant and the many others there at the time - it was embarrassing to watch. Afterward, when she wasn't looking, you could see the staff shooting each other looks behind her back. Sometimes they are not at all professional about issues and problems. Also, their website states that if you have to wait it's because the person ahead of you was late; this pretty much sums up their attitude - nothing is ever their fault or responsibility.