They Will Not Stand Behind Their Products
I have purchased several major appliances from this store and never had a problem until my most recent purchase, which was a Kenmore Elite Dishwasher. This unit has been a total nightmare. It was broken when i got it and I have had to have repair techs come out 7 different times and parts replaced 5 times. These were for a number of different things however they have tried to repair the latest issue 3 times and it still doesn't work. I have called every number I can find trying to get this unit replaced, but they just want to keep repairing it. According to their customer service, if I had bought it at a regular Sears they would replace it, but since it came from the Outlet I have to go through them and they just say that they only provide a "repair" guarantee. You may be able to get a good deal, but if you have any issues, be prepared for a total nightmare. They have lost a good customer. I will never buy from this store and probably won't ever buy from Sears again.
-----Follow up----The store manager did eventually replace my dishwasher. I won't change my review though because it was an EXTREMELY painful and frustrating experience. I missed numerous hours of work waiting on repairmen. I'm glad they finally did the right thing, but it shouldn't have taken as long as it did.