After recently moving to the area, I took my dog to Banfield for urinary problems. The vet would not look at my dogís previous medical records, recent blood work, or recent diagnosis with kidney disorder. I reluctantly agreed with the vetís strong recommendations for new blood tests in addition to urinalysis ($500+). The urinalysis showed a urinary tract infection (UTI), and blood test confirmed the kidney disorder, which the doctor presented to us as if it was new information. I was given a prescription which worked well and told that I could call back for a prescription refill if needed.
I called for a refill after my dog began having more problems. The vet reviewed previous test results and said they did not indicate a UTI and could not refill the prescription. She said to bring my dog in for more tests or call back next week to talk to the original doctor. Meanwhile, I began giving my dog cranberry pills which helped tremendously. I called back the next week and left a message but he did not ever call back.
Perhaps I visited during difficult times, but I felt the neglected by the staff. I also looked into the insurance plan, however due to the kidney disease Ďpre-existing conditioní my dog did not qualify. I am frustrated with Banfield and seeking another vet, perhaps from a business highly rated on Kudzu!