Member since 3/24/2006
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Just Decks

Posted on: 3/24/2006

Poor Customer Service and Unprofessional

I live in a $300,000+ home in a golf course community. I hired Just Decks to build a deck over my existing patio. They were supposed to start on Friday morning. However, the materials did not arrive until around 2:15 Friday afternoon. The team scheduled to build my deck arrived at 4:00. Shortly after they arrived, they said the materials needed to get started were not delivered in the 2:15 drop off so they would have to start on Saturday. While speaking with one of the owners, he yelled at me and interrupted me when I tried to address their poor customer service. Although I remained calm and did not yell back at him, he continued to communicate to me in this manner. On Monday afternoon, the build team said they couldn’t complete it as scheduled because enough materials were not ordered. Not one time did the owner apologize for yelling at me, for the late start or for not being able to finish on Monday as scheduled. When I tried to address some of the customer service issues with this company, they were full of excuses, instead of accepting responsibility. More over, they were not open to hearing my concerns and simply reacted in a very distasteful manner. I was very disappointed in the lack of decorum and unprofessionalism displayed. I would have much rather paid more and received excellent customer service and professionalism, then to have dealt with this company. I would not recommend them to anyone!!!!!!!!!

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