I had taken my pets (a dog and a cat) to them for 15 years. Last summer, when we put our dog to sleep they were amazingly cold about it. They wanted us out of the room as soon as the procedure was completed, and there was no follow up. After spending an average of 1000 a year on the animals, mostly the later years of the dog's life, there was no follow up or sympathy. We did get a card 2 weeks after it was done, to remind us that the vaccines for both animals were coming up. How crass can a outfit be?