Accidents and miscommunications happen
Accidents and miscommunications happen; the measure of a good business is how these problems are dealt with. Prior to the day of the surgery for my daughter's pet rat, my experience with Dr. Colby's clinic was generally very positive. Dr. Colby seems competent with rats and he and his staff were considerate of both myself and our animals.
After the surgery, the office called to say that the surgery went well but that there was an accident. Apparently, oxygen containment was not correctly maintained and the rats fur was badly burned; I understood the technician to say that they had trimmed the fur and whiskers and that our pet should be fine. I went to pick up the pet and was assured that the surgery went well; payment was required before bringing out the pet. Suspecting a problem I asked for the bill and found that the quoted surgery price of $200 - $300 covered only the vet's procedure and that the total bill was almost $500. After paying the bill the pet was brought out with assurances that the burns were not serious and that I should continue antibiotics and return the pet for a check in 10 days.
I found an ear tip burned off and eye lid ridges of one eye charred. There were other bad burns on both her muzzle and head.
This is only my personal experience and I do not claim negligence on the part of the clinic.