The company sent someone out the same day I called. Our service man, Rob, was wonderful. Obviously very knowledgeable and efficient. Went above and beyond. Also super pleasant, which is a nice bonus. Just an overall great experience. Since Aaron Plubming came highly recommended, we didn't bid the job out, so I don't have a good $$ comparison (and of course it was more than I'd hoped, but what's new, right?), which is why I gave it 4 stars in value instead of 5.