Turned around.. :)
So after a rocky past I have Been in contact with their upper management and have a much better opinion of the company. one thing I will give this company is they really do go out of the way to make sure a customer gets what they expect. I am very impressed with the level of commitment they have to their customers. On that note I would like to say how blown away I was by James Mclain he is with out a doubt the face of the company and there should be no question as to why he is knowledgeable, Nice and very through and spends the time with the service and explaining what means what. I thank the company for their time in ensuring my satisfaction.