They Nickel and Dime you
We for the 1st time in April. Our dog had his typical itchy skin issues so we tried Creekside. No issues as we got the medicine and the Dr. checked him out. Approx 1-2 weeks later we got a card from them for our rabies vaccination renewal. My wife took our dog and came back with a $51 bill which included an additional $35 office visit charge. I tried to call them to discuss the two office visit charges within 3 weeks when we literally were there for 5 minutes to get the shot that probably could have been given on the first visit. Instead of a simple solution of agreeing to either credit us or remove the charge, I was put through a long process as if this was a major corporation. I had to have the person who answers the phone talk to the "Hospital Administrator"-Doctor's wife. Then after a week, I was told that the Hospital Administrator decided not to credit us and they charge for all visits regardless. Nice cust service! For a vet office that was empty both times we went, they certainly are not trying to win business when you are so inflexible. Clearly they have a lot of overhead and would rather stiff someone $35 than try to keep a customer. To this day, I still haven't been able to talk to anyone but the girl that answers the phone. I tried to talk to the "Hospital Admin" about it but was on hold for 10 minutes waiting so I hung up. To be expected to pay for 2 office visits in 1 month when 1 was just for 1 shot just seems unreasonable. You can be the judge.