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My appointment was for between 12-4 and I was told I would get a 1/2 hour "courtesy call" before they came. Their service call fee is $49.50, which is applied to the work if you have them do it.
I left work to go home and wait (it takes me more than 1/2 hour to get home). At 3:15 the office called and said they were running very far behind, but that they could have someone at my house at 4:00 pm to quote on the job, and that they would have to come back another day to do the work. So they would then have my $49.50, and I would have to wait another month in order to take another entire afternoon off from work to wait for them to show up to do the job. Did they not know before 12 that they were running late for the day and could have called then to reschedule?
I called someone else to do the work.