good work, poor office communications
The work was excellent, the price reasonable, and the technician helpful, efficient, and clear. The only shortcoming was the communication skills of the office staff. Looking at some of the other reviews here, it seems that poor communication, not poor craftsmanship is to blame. Nothing personal! She was reasonably friendly, just unclear. The company would benefit from giving the office personnel some training in clear communication (for instance, how to explain the timing and the process).