Good at the start, but needs to work on follow-ups
My rating may be a bit deceiving to those reading this for it is NOT as if CR did a horrific job. I was quite pleased with their initial progress on the job and happy with the project manager assigned.
My project was a renovation of a bathroom, 3 rooms painted, install of lights and tiling of a floor. Throughout, the manager informed me of next steps and what to expect. When they had a setback with flooding, they quickly repaired what had went wrong (for the most part).
When they were gone, there was a problem with the same area which caused the flooding the first time. I called CR back and to this day, I have had 3 conversations with 3 different people with no one fixing my problem.
I was quoted a start time to repair the problem at 7am,but the team could not come out at 7, so they pushed it back to 10. When 10 came, they did not show til after 11 and then immediately left to go find the part to fix the repair when what probably should have happened was a full assessment of the problem FIRST and then go to the home repair store to get the right part.
They ended up going to the hardware store twice and by the second time they went, I had to leave to make an appointment. Since then, I have had one call with no one fixing my probelm. I ended up fixing the problem myself. It made me feel like I was valued when I had plenty of money, but when it came down to following up on open ended issues, I wasnt valued at all. Hence my giving them an average rating.