From the very beginning -- the first conversation with the company -- to settling up the account, this was an outstanding experience. Their task was to slipcover 2 very overstuffed leather loveseats with complicated configurations. I have experience in sewing, but after several trys, I realized I was way over my head. Not so for BP Upholstery. They did a truly magnificent job, they picked up and delivered my chairs, and their fee was extremely reasonable. I agree with all of the other reviews. This lady is a tribute to her craft. Many thanks!