Unprofessional, cannot recommend
The "technician" that came to my house came in a rental car, with a friend in the passenger seat and had no identification to show that he worked for this company (when I asked for ID he showed me his Texas driver's license). The only ID he had was the receipt pad with the company logo on it. When he did replace my locks he significantly scratched up the door and then attempted to tell me that the scraches were "already" there - untrue. When I called the 1800 number to submit my complaint I was told there was no supervisor with whom I could speak at that time, and that someone would return my call in 48 hours. I have since called them back 2 more times in attmpts to speak to a supervisor and I'm still waiting. This company is unprofessionally managed and untrustworthy. Given that customers are trusting them to repair/replace their locks, they are unfit for the industry that they're in. There are plenty of other locksmith companies in the area - customers should give this company a miss.