bad first impression

I had taken the day off of work to get roofing estimates. My appointment with Northside Roofing was set for 2 pm. No one showed. At almost 4 pm I got a phone call from Danny Wiley saying that he had gotten held up on a prior job and was on the way. He did not say how far away he was. I was mildly annoyed but told him that he could come on if he could get here shortly. He finally showed up at 5pm. I had waited at home for a whole afternoon and was so irritated by that point that I turned him away. I'm sure that he is a nice guy and honest, and I understand that things come up, but it was extremely poor customer service to keep me waiting around that long with no updates. My time off work is valuable and rare. The whole experience was a bad first impression.

a nightmare

Had an alternator/battery replaced in Dec...$736, only to break down a week later because a bolt had not been properly tightened and a belt fell off. Shortly after that the battery blew fluid all over the car engine...we were told by them that the battery must be defective. Replaced the battery only to have the same thing happen again a couple days later. Towed it back to them and they FINALLY admitted there was a problem with the alternator that they had installed...they had previously said that they would pay for the first tow to get the loose belt put back on but then refused. During the last episode both headlights stopped working...we mentioned that and without even asking us, they billed us $68 to replace both headlights, denying that anything with the electrical system could have caused the outage. Then to add insult to injury we had to wait for the mechanic to return from lunch to take out the headlights that we had not authorized! We have a relative that has used them before with no problem...maybe they knew we were from out of town and they thought they could get away with ripping us off.