Good windows, poor customer service
We had new windows installed at two different times. The first time was great. The installers were professional (a Dad & his two sons) and everything went perfect. The second time they had realized one of the windows was made to the wrong size AFTER they had already taken our window out. With no apologies or credit given, over a month later the new window was finally ready. I had to call several times to check status. No one was giving me any type of update on the window and we were getting a lot of cold air coming in because they had only temporarily caulked the old window back in. I understand mistakes happen, but I was very disappointed with the way it was handled. On top of that, the installers on the second go around were not professional, did not clean up after themselves and got caulk on my curtains and left caulk all over the window itself. We have more windows to do, but I don't think I will use Window World for the next go around. Very upsetting the way this was all handled.