Be ready to keep pushing for results
Matthew did one job for me in satisfactory time/quality/price. Then I called him for a second job. He promised to make an inspection within 2 days, but it was 4 before he came. He promised to call me back with the results, but even after another 3 days (and me calling to leave a message asking for information) he has still not called me back. I am dropping him and finding a service that delivers what it promises instead of stringing me along.