moefrolic
TRUST RATING
Member since 7/10/2006
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GardenHood

Posted on: 6/8/2011

they care more about revenue then customer service

I bought a butterfly bush called "royal red" the sales person concurred that the flower would be red. Unfortunatley the flower bloomed purple. When I called Gardenhood they refused to give me a refund but would only give me a store credit. (there receipt does not state there are no refunds nor do I remember signs stating the policy)this was not the case of a blatant mistake on their part. Gardenhood told me that Royal Red "is purple; if one google's it, they will see it to be a red flower. They were very obstinate, and blamed the mistake on their grower, I must admit that my voice was a bit anxious but only toward there policy not the person. Beware

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