Great is an understatement
We had an ice maker line break and flood our kitchen through our family room while we were on vacation. We called Great American Floors, among others, and Andrew Pelfrey came out and after a few emails, and a visit to their fine showroom, we gave them the job. They are competitive, but were superior in their communication and service.
Robert and Cornell tore out our flooded floors and replaced it with prefinished, that looks beautiful. They also tore out an aging parquet floor in our foyer and matched it with the other.
Three days later Uelton and Robson came and refinished our living room and dining, and matched that to both the prefinshed areas.
We couldn't be happier, and with one minor schedule snafu, it all worked out and we finished on the schedule that Andrew estimated at the onset. Wonderful workmanship that makes our first floor like new.