Absolutely disrespectful and dishonest. This company screwed us out of over 200 sq feet of our lot when they went back on promises for a retaining wall. The wall they did build collapsed during a large rainstorm which caused the street below to be covered in mud and cement blocks. Had the whole state not been under a state of emergency, we definitely would have been on the news. I got locked in my bedroom because of faulty doorknobs that I had expressed concern over during our walk-through. My 3-year-old was on the other side of the door, unsupervised, for at least an hour until my Dad and the Super climbed up a ladder into my room to remove the door... I didn't have a phone in my room. This also happened to my neighbor. We've had access to our home blocked over 3 times now as they make repairs to the concrete, giving us little to no notice they're going to do this. Charter went back on their specs which caused a lot of stress and fighting to get the house we had purchased. The stress of all of these problems caused medical problems for the majority of my family and it just continues. We have been in the house for 6 months and Charter acts like they still own the property. This site limits my review but be sure to google this company extensively if you're considering a purchase with them. It's just not worth it. Buy a Charter resale to get the great floorplan.