I have previously taken my former 2 pet rats to Dr. Fran and she was very helpful. If you have an exotic, without a doubt, this would be the vet for you.
However, recently I was looking for a new vet for my cats and thought Id come to Hollyberry. I just needed a booster shot and a urinalysis. They called to postpone my visit an hour due to a surgery, which was fine, but when getting there at the new time, they hadnt even started the surgery yet! I waited 30+ min before Dr. Fran came in and she quickly told me my cat didnt have enough urine to test, which was a first for years of doing this procedure at other vets. I agreed to wait 2 hours for him to be ready. After all that (and then some) she hurridly came back in to tell me he still didnt have enough, which I find hard to believe. At this point i had wasted an entire day. I understand that an emergency surgery had her distracted, but I would have rather she just cancel the appt than make me wait for 4 hours total. They also seemed VERY understaffed, and the office is very bare and unkept. Dr Fran is very nice, and I dont NOT reccomend it. But i probably wont be back. But you definitly cant beat the price...they are SUPER cheap for a vet, which is great if thats your #1 concern.