ssandjewl
TRUST RATING
Member since 4/06/2008
Reviews 2
Average Rating
Helpful Votes 0

Resurgens Orthopedics

Posted on: 6/28/2010

WHAT AN AMAZING OFFICE

This is an amazing office. Our internist sent us to Dr.Fogel at the St. Josephs hospital office. From the first phone call to make the appointment and our visit with Dr. Fogel everyone involved in this office was something special. Each person we dealt with was kind, patient, knowledgable, efficient and professional. You would have thought we were the most important patients at their office! My husband has been very sick the last couple of years and most of the doctor offices we deal with are a nightmare. What a refreshing experience to deal with this kind of office. I applaud these doctors for caring enough to see that their offices treat their patients like people and not annoyances. THEY ARE AN AMAZING OFFICE

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Pyburn, Robin MD

Posted on: 4/6/2008

VERY UPSET WITH OUR EXPERIENCE WITH THIS OFFICE

My elderly mother recently took very ill on a Friday morning. I called the doctors office and the woman who anserwed the phone told me all the doctors were out of the office and I should call an ambulance to take my mother to the hospital...her symptoms were too severe to be taken care of the in the office even if there were doctors there. I found this a very acceptable answer and did as instructed. Thankfully my mother was released Friday night and able to return home. However, we never heard from the doctors office over the weekend and found it disappointing that the doctors office was so disinterested. Sunday we faxed a request to the office for the doctor to please call Monday morning and expressed our disappointment in not having heard from the office all weekend. Monday comes and still no phone call or response...then we called and had a rather uncomfortable confrontation with the receptionist who was able to finally get the doctor to reutrn the call. Long story short...when the doctor saw my mother face to face she told my mother she was not interested in being her doctor anymore and that she did not apprciate that we were uncomfortable with the way she ran her office and her practice. All I can say is there are plenty of doctors in Atlanta who actually really care about their patients and have excellent communication between doctor and patient. This is just another doctors office who doesn't take reponsibility nor accountability for their actions.

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