Excellent Clinical Care; some billing issues
Often reviews put on websites such as this one are from those who have had a negative experience. Fertility is tough emotionally and inevitably there are going to be those individuals who feel shorted or poorly treated. We paid out of pocket for two IUIs that failed, an IVF that failed and fortunately tried again with success. We knew it would be costly. This being said, Dr. Carpenter provided excellent clinical care. No questions with the timing, treatment, etc.
My only concern is the billing department. We have had a very difficult time clarifying all the charges and I'm ultimately going to have to go down and meet with them-just to understand the audit form! I would not change to another group at this time-remember, they all have their faults, some in a clinical respect. As a local clinician that is over 40, I understand that these providers are good people that are excellent reproductive endocrinologists. That is ultimately what you want. They know what they are doing.