So Disappointed/ Great Recovery
Wow, this company had such great reviews that I was thrilled to have them do what they call a 'deep cleaning'. There was nothing deep about that cleaning except the price. In my living room, they did not clean under my couch, they did not dust the TV or the console that it was on. I happened to see them dusting another table in the living room and what they do is take a damp cloth and quickly wipe around whatever is on the table. They did not even move the remote control to wipe under it! My daughter's bedroom shelves were untouched as well as my son's bedroom dresser. Overall, I would not recommend this service.
Jerry was proactive about sending another crew to my home and giving the level of service that I had initially hoped for. The second crew did a great job. I would certainly hire them again.
As for Jerry's comment, he is aware that it was written prior to the reclean, not after. My initial review of one star still stands for the first service that I received, despite having been asked to remove it altogether. In order to maintain the integrity of the Kudzu reviews, I felt it was appropriate to document the entire experience, not just the recovery. I declined the refund, as it was under the condition that I remove this review and issue five stars, which I believe is a dishonest practice.