Dr. Hedge is GREAT but there is a down side
I've been taking my pet here for about four years and have been extremely pleased with Dr. Hedge who is down-to-earth, pleasant, and knowledgable. I am also very happy with their extended hours on evenings and weekends. Other than Dr. Hedge though many of the staff don't seem that competant, particularly regarding billing. It's true what others have said on this site, they charge for tests they have not done and will add things onto your bill that you did not buy. You have to check your bill very carefully and I always find something added by "mistake". The other problem is the long wait. They put you in an exam room fairly quickly, but you wait there for the doctor, sometimes over an hour past your appointment time. Then when your pet is finished you wait another 15 - 20 minutes for them to figure the bill, then another ridiculous wait while they charge your credit card and fix the mistakes on the bill. Allow at least two hours for a routine visit. Last, I can't recommend the vets other than Dr. Hedge. Once when she was not in, we had to see someone else who recommended drastic, expensive, stressful and unnecessary treatment. What we like most about Dr. Hedge is that she never does that--she takes a conservative approach that is in our pet's best interest.