I had Kiwi come out and do my carpets and air ducts on the same day. They sent two people, one for each job. Instead of the carpet-cleaning girl following the vent-cleaning guy around and cleaning the floor areas AFTER he had messed them up with crap falling out of the vents, they did it the other way around -- he went around and messed up the floors after she had "cleaned" them. In addition, they claim they will move "small furniture". Right. I guess the end table next to my couch, which weighs about 1 pound, was too big to move? As was every other piece of furniture I had, except for the dining room chairs, which were, first of all, set upside down onto the table itself (scratchy scratchy), and then NOT put back after they were done "cleaning". Also, they left without reconnecting the tubing that goes from my air conditioner/furnace to the ceiling, so I had to call and make them come back and connect it so I could use my air conditioner. But, that was not what irritated me the most. What irritated me the most was the up-sell speech I got from both techs FOUR TIMES during this ordeal about how I really needed to have my carpets "deep-cleaned" because I have a pet, which they could do today for $99 more per room. Well, had I known that all they were going to do was buff the carpet, which doesn't get them any cleaner than vacuuming, I wouldn't have bothered in the first place. Needless to say, I did not buy the extra service and will never use them again.