Unprofessional. Incompetent. THE worst experience.
This was a pre-move in clean and our new home was completely empty. When 3 maids pulled up (we contracted for 4) in a filthy yellow car eating greasy chicken- I had my doubts. One of the maids was sick and had a horrible full body cough (and of course, she wouldn't cover her mouth). So much for a "sterilizing" clean... Things they botched: blinds, hardwood floors, crown molding, baseboards, windows - pretty much everything. They didn't sweep the hardwood floors before they "cleaned" and ended up just mopping the dirt around, creating a streaked (and still very dirty) floor. The things they did right were: 1. showing up on time and 2. a great job cleaning the refrigerator (the supervisor did this). Otherwise: totally unprofessional and the national franchise should be ashamed to license to these people. We expressed our displeasure and they offered to come back out and clean again. We don't want these people in our house EVER AGAIN! They refuse to give us even a partial refund. If you value the money that you work so hard for: AVOID THIS COMPANY! I'll be contacting the leadership of the national franchise to fill them in on the questionable business practices being conducted in their good name. All we wanted was for our first home to be clean enough so we could start moving in... Our mistake was including "The Maids" in any part of our American dream.