The only good thing about this company is the response time. They were out about 2 hours after I called.
They did some diagnostics and showed me a voltage reading they said was too high a 0.95, and that it should be under 0.90. This called for replacing the part for $650. I looked the part up later on google and found it for sale new at $129. A few days later same problem. They come out again and do the same diagnostics, this time the reading was 1.09, way over what he the said it should be and why we replaced that expensive part in the first place. When I bring this up, he responds "oh yeah, well that reading is totally normal for *that* type of part." He says I need another part, this time $500, but he'll give it to me for $350. He even showed me the price in his official little parts booklet. I refuse and he goes away. I took a picture of the part and wrote the part # down and looked it up afterwards... $39.
I understand they need to mark the parts up to cover the costs of labor and other expenses, but this is just ridiculous.
Anyways, I'm out $650 and get to come home to a house that's 100 degrees after work, in the middle of an extremely hot summer.
Edit: Nice response. I'm sure you would want me to call immediately - so you can sell me more parts I don't need at a 1000% markup? Your words say you care, but your actions say lie and rob the customer blind. No thanks.
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