Great service, but concerned about the upsell
Scheduling an appointment went smoothly. The company called to confirm and arrived during the window promised. The service itself was excellent. They even cleared off my sidewalk and driveway. Everything was left clean.
When the service was done, the tech told me about a cracked vent boot and warned me of the danger of water leaking into my house. He told me that he could give me a discounted price ($100) if I had him replace it while he was here. I agreed, and he was back in 5 minutes with the cracked unit and a photo of the replacement. What concerned me was the fact that the crack he identified was only about 3/8" long, which was a lot less severe than he had represented it. If I had known that the issue was so minor, I would most likely have waited on the repair, so the experience left me feeling somewhat taken advantage of.
Other than that I feel that the service level was above and beyond my expectations.