DupontPeeps
TRUST RATING
Member since 5/25/2008
Reviews 2
Average Rating
Helpful Votes 4

Robinson Mechanical

Posted on: 7/19/2008

Not reliable

We originally contacted Atlanta Water Lines who somehow work in conjunction with this company. Robinson Mechanical was the people who actually came out to work on our leak. They put two holes in our ceiling and then never came back to repair them after multiple instances of saying "we're on our way" or "I'll be there first thing in the morning." We finally ended up hiring another contractor to finish their work. Too bad we had already paid these guys! DO NOT CALL these people if you want reliable or honest service!!!

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Atlanta Water Lines

Posted on: 5/25/2008

Do Not Call These People

We had a non-emergency leak the Sunday before a Monday holiday and they were here looking into our problem after only 2 hours from the time we called. The two gentlemen were very nice and knowledgeable and even took extra care in keeping our kitchen clean even when they had to cut a hole into the sheetrock to get to the leak. Will use again!... Update to the above review - that was 2 weeks ago. We still have the holes in our ceiling b/c they have yet to come out again to fix them. We call and they say they will be here at x time and then we don't hear from them; we call back and ask again and they say they'll be here in a couple of hours...and we don't hear from them. We are opening a case with the BBB. Also, they offered to give us $100.00 off the price if we gave them a good review here. I suspect that's the only reason they have so many good reviews here. Update after reading their response - we called the number listed above to book the service. Without telling us, they sent another company Robinson Mech. When we had trouble, we called the same number and spoke with Atlanta Water Lines who worked as a broker to try to resolve the issue. Since the business we called in each case is Atlanta Water Lines, and they sent Rob Mech as a representative, and they were aware of the issues, yes, I do hold them accountable and will not change my review.

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