Customer for Life
These guys understand that it's the small things that create customer loyalty and build raving fans.
Today was my second experience with this Dekalb Tire store - the first was new tires several years ago. Today's experience was so good, so contrary to the typical 'automotive center' experience that I couldn't help but write a review.
First, the store is clean and the service is professional, fast and courteous. So often you find waiting rooms in service centers that are ugly, dirty and cramped. That's not the case here. There is even an area with toys for kids. No one likes to wait, but the waiting area here makes the experience entirely bearable. Like I said, they "get it" with respect to their customers.
This particular visit I was only having a bent wheel that I brought in replaced and the tire remounted. Not only was everyone involved professional and courteous but they were generous at checkout as well.
Next time I need tires I'll drive right past Costco and Goodyear and head back to this Dekalb Tire location. Great customer service like this goes a long way in my book!