Pretty Good Overall
I can't say I'm perfectly happy with Omega, but I still use them after three years. They usually send 2 people, although occasionally 3 (I think because the third person is in training maybe). The cleaners are always Latin American and some don't speak much English.
They always send at least one man and one woman. They try to send the same team every week, at our request, and usually manage to do it. They make a confirmation telephone call in advance, and they are pretty good about letting you know if they will be early or late, and asking if that is okay.
They have damaged one item and were good about covering the damage.
We have had two theft problems, one with DVD's and one with jewelry. I think this is inevitable because of the turnover. So lock up your smaller valuables, as the occasional bad apple is inevitable.
They come in their own car and bring cleaning supplies. The people are always very friendly and work hard.
I enjoy not having to worry about all the employment details of using an individual.