I went here with a gift certificate for a half day of beauty, and they didn't give directions, and I got lost. So when I arrived they docked half of my first treatment. I got half a facial, a massage, and then went to wait for my next treatment, and no one ever came to get me- I sat in the waiting room for 30 minutes, alone, in a short robe, in January. I finally went to ask, and was told someone would be right with me. (15 minutes later I threw a fit.) I finally went and showered and changed, and they acted like it was normal to leave a client alone for 45 minutes unattended. I didn't get a whole treatment, and they only gave me a small refund.